FAQ

Please contact me with any questions or feedback you might have. I will answer some basic questions below:

Customisation

Depending on what product you have chosen, you will be able to choose from a drop down menu how many people and other details you would like to give you a price. If you are not satisfied with your price because you can’t find your customisation options, send me an email through the contact page with your query. Once I receive your payment for any of the products, I will reply to your email asking for images and text to customise your bespoke product. Throughout the process I will keep you updated on the design, whether you like the customisation, and make sure you are satisfied with the work. If you aren’t happy at any time during the process, don’t worry, let me know and I will do my best to accommodate your wishes.
Category: Customisation
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    Using the contact page, or replying to my email I would have sent to you in reply to your customisation, detailing the changes you would like and I will let you know whether it is possible.

    Category: Customisation

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    Send me an email through the contact form detailing what you would like, and I will get back to you to let you know what I can do for you.

    Category: Customisation

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    Ordering and Shipping

    Please allow 5-14 days from purchase to receiving your bespoke product. Timing depends on how many orders I have to be fulfilled. It also depends on the product that you ordered and how much detail is needed.

    Don’t worry! I will be in touch with you once you purchase a product with a more accurate time frame, and (if you like) I will continue to give you updates on the progress of your product.

    If you would like your product in a certain time frame, please let me know before you buy your product through the contact page to make sure that it is possible.

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    Please let me know before your purchase through my contact page, and I will let you know as soon as I can whether it is possible. It would depend on other orders I have waiting to be fulfilled.

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    All products will be sent using First Class mail to ensure a tracked and quick delivery.

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    Product questions

    Unfortunately I don’t have a physical store, but am looking into showcasing my products at trade fairs and events in the future.

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    Return Policy

    Since all my products are uniquely customised to your preference, they are non-refundable. However, if you have a problem with a product you purchased, please get in contact with me and I will see what I can do to assist you.

    Category: Return Policy

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